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Terms & Conditions


The small print...

PAYMENT

To lock your seat in you need to complete full payment prior to the commencement date (unless to an approved employer account)

All fees and charges are payable at the time of booking in Australian dollars ($AUD), via the online payment gateway.

Non-payment of monies owing will result in cancellation of course booking and the seat will go to the next available person.

CANCELLATION AND REFUND

We do not cancel courses due to a lack of enrolments. If one person is enrolled, the course will go ahead as scheduled.

IF WE HAVE TO CANCEL

Where cancellation occurs, MSS will provide (where possible) alternative dates for course delivery; or similar courses; or, if a suitable date cannot be found, a full refund of the course fees paid.

IF YOU DECIDE TO CANCEL OR CANNOT ATTEND

If you cannot attend on the day originally booked, you can log in and transfer your course, free of charge up to one day before your booking to another more suitable date up to one day before course commencement.

If you decide to cancel, we must receive this cancellation in writing to: Training Administration

If the notice of cancellation is received (effective date):

  • more than 14 days* prior to the course commencement date: 100% of the course fee, less payment processor fees, will be refunded
  • between 7–14 days* prior to the course commencement date: 50% of the course fee, less payment - processor fees, will be refunded
  • less than 7 days* prior to the course commencement date: 0% of the course fee, less payment processor fees, will be refunded
  • No Show/Did Not Attend: We still have to pay our instructors and administrators, unlock the doors, turn on the lights, even if you do not attend. Therefore, if you do show up, your fee is forfeit.

If you wish to rebook, at management's discretion, we may be able to transfer you to another course, at 50% of the course fee. Contact us, in writing, at training.bookings@mssonline.com.au

MSS will not be responsible for any consequential costs or any travel related expenditure resulting from cancelled courses.

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